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                    Pro Tool Box
        Frequently asked questions

  • Where do you deliver orders?
    We deliver orders within Australia.
  • How can I contact customer support?
    You can reach our customer support team via email at info@protoolbox.com.au We strive to respond to all inquiries within 24 hours during our business hours.
  • How can I earn and use reward points on Mysite?
    At Mysite, our rewards points program is designed to give back to our loyal customers. You can earn reward points through various activities, such as making purchases, signing up for our newsletter, and referring friends to our shop. For every dollar spent on qualifying purchases, you will earn a set number of points which will be automatically added to your account. Here's how you can use your points: 1. **Redeem Points at Checkout:** When you have accumulated enough points, you can apply them as a discount on your next purchase directly at checkout. Simply select the option to use your rewards points, and the corresponding discount will be applied to your order total. 2. **Exclusive Offers and Discounts:** Occasionally, we offer special promotions that allow you to redeem points for exclusive deals or early access to new products. Keep an eye on our promotional emails and updates on the Mysite homepage. To check your points balance, log into your Mysite account and navigate to the rewards section. Here you will find a comprehensive summary of your total points, points earned from recent activities, and available redemption options. Remember, being a part of the Mysite community not only gives you access to high-quality tools but also rewards you for your loyalty and participation. Happy shopping!
  • What are your customer support hours?
    Our customer support team is available to assist you during our business hours, which are from 9:00 AM to 5:00 PM, Monday to Friday. Feel free to reach out to us within these hours for prompt assistance.
  • What is your return and refund policy?
    Our return and refund policy allows customers to request a return or refund within 30 days of purchase. Please contact us at [info@protoolbox.com.au] for assistance.
  • What is the estimated shipping time for orders?
    The estimated shipping time for orders is typically 3-5 business days within Australia.
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