Orders are packed and dispatched within 1-2 business days (Mon-Fri). Delivery then takes 4-14 business days depending on your location and the item. Some items may take longer if supplier stock is limited, and we will let you know if so. You will receive a tracking number by email once your order ships.

You can have your order delivered anywhere in Australia. We ship with Australia Post, and shipping is free on all orders with no minimum spend. Orders are dispatched within 1-2 business days (Mon-Fri), then delivery takes 4-14 business days. Some items may take longer depending on supplier stock and availability.

You can request a return or refund within 30 days of delivery. Email info@protoolbox.com.au, and we’ll guide you through the process. Items should be returned in their original condition and packaging.

You can email us at info@protoolbox.com.au if you need help. We aim to reply within 24 hours during business hours.

Our customer support team is available to help you from 9:00 AM to 5:00 PM, Monday to Friday. Reach out to us during these hours for prompt assistance. We're here to support you!

At Pro Tool Box, we love rewarding our loyal customers! You can earn points by making purchases, signing up for our newsletter, and referring friends. For every dollar you spend, you earn points automatically. Here's how to use your points: 1. **Redeem at Checkout:** Apply your points for a discount on your next purchase. 2. **Exclusive Offers:** Look out for special promotions to redeem points for exclusive deals. Check your points balance by logging into your account and visiting the rewards section. Happy shopping and saving!

A: At Pro Tool Box, customer satisfaction is our top priority. That's why we offer a 30-days money-back guarantee on all of our products. If you're not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. The product must be in its original condition and packaging. Simply contact our customer service team, who will guide you through the return process. Shop with confidence knowing you can always fall back on our hassle-free return policy.

Add your items to the cart, go to checkout, and enter your gift card code in the gift card field. Select Apply to reduce your total by the available balance.

We accept a variety of payment methods, including credit/debit cards, PayPal, and gift cards. All transactions are processed securely.

Yes, we offer discounts for bulk purchases. Please contact our customer service team at info@protoolbox.com.au for more details.

Once your order is shipped, you will receive a tracking number via email. Use this number on the Australia Post website to track your order's progress.

Shopping at Pro Tool Box offers you a wide range of high-quality tools and accessories, exceptional customer service, and a user-friendly online shopping experience. We also provide free shipping across Australia and a 30-day money-back guarantee for your peace of mind.

Yes. You can cancel your order at any time before it is dispatched. Orders are dispatched within 1-2 business days (Mon-Fri), so please email us at info@protoolbox.com.au with your order details as soon as possible. Once an order has been dispatched it cannot be cancelled, but you can return it under our 30-day returns policy.