Question 1

What is the estimated shipping time for orders?

Accepted Answer

The estimated shipping time for orders is typically 4-14 business days within Australia.

Question 2

Where do we ship your orders?

Accepted Answer

We ship orders all across Australia, ensuring you get your tools no matter where you are. Enjoy our reliable delivery service from coast to coast!

Question 3

How can you return a product or request a refund?

Accepted Answer

You can return a product or request a refund within 30 days of purchase. Simply email us at info@protoolbox.com.au, and we'll guide you through the process. We're here to make it easy for you!

Question 4

How can you reach our customer support team?

Accepted Answer

You can reach our friendly customer support team by emailing info@protoolbox.com.au. We aim to respond within 24 hours during business hours. We're here to help!

Question 5

What are our customer support hours?

Accepted Answer

Our customer support team is available to help you from 9:00 AM to 5:00 PM, Monday to Friday. Reach out to us during these hours for prompt assistance. We're here to support you!

Question 6

How can you earn and use reward points at Pro Tool Box?

Accepted Answer

At Pro Tool Box, we love rewarding our loyal customers! You can earn points by making purchases, signing up for our newsletter, and referring friends. For every dollar you spend, you earn points automatically.

Here's how to use your points:
1. **Redeem at Checkout:** Apply your points for a discount on your next purchase.
2. **Exclusive Offers:** Look out for special promotions to redeem points for exclusive deals.

Check your points balance by logging into your account and visiting the rewards section. Happy shopping and saving!

Question 7

**Q:** What is 30 days Money - back guarantee policy at Pro Tool Box?

Accepted Answer

A: At Pro Tool Box, customer satisfaction is our top priority. That's why we offer a 30-days money-back guarantee on all of our products. If you're not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. The product must be in its original condition and packaging. Simply contact our customer service team, who will guide you through the return process. Shop with confidence knowing you can always fall back on our hassle-free return policy.

Pro Tool Box Frequently asked questions

Pro Tool Box
Frequently asked questions